Privacy Policy, Terms & Refund Framework

ScanToPrint (scantoprint.in) operates with strict zero-knowledge document transmission standards:

• Instant File Deletion (Auto-Purge): All customer documents (PDFs, identity scans, images) uploaded through counter QR codes are stored only temporarily in encrypted storage solely to dispatch print commands to the physical desk printer. Once printing finishes or the job closes, files are automatically and permanently deleted from cloud servers.
• Zero Content Inspection: We never read, index, profile, monetize, or share customer documents with any third-party advertising or analytics networks.
• Direct Merchant Settlements: Customer print charges are transferred peer-to-peer directly into the store owner's verified UPI ID. ScanToPrint does not hold, escrow, or deduct commission from customer retail print payments.

By accessing the portal, dashboard, or running the desktop spooler software, users and merchants agree to the following terms:

• SaaS Technology Intermediary: ScanToPrint functions purely as an automated routing technology provider connecting browser upload queues to Windows printer spoolers. We do not operate physical printing counters.
• Prohibited Documents & Compliance: Users must not upload forged credentials, counterfeit banknotes, prohibited materials, or copyright-infringing content. The user and the respective printing merchant bear full legal responsibility for document content.
• Hardware & On-Premise Disclaimer: ScanToPrint is not responsible for physical printer hardware jams, empty ink or toner cartridges, paper shortages, or local power and internet failures.

• Free Trial Testing: A 7-day full feature trial is provided so store owners can test print workflows and printer connections thoroughly before purchasing a subscription.
• Strict Non-Refundable SaaS Policy: Once a subscription plan (Standard or Premium) or page quota top-up is activated via UTR verification, payments are strictly non-refundable. Because computing resources, agent API tokens, and server quotas activate instantly, refunds for change of mind or unused days cannot be issued.
• Cancellation & Expiry: Accounts do not auto-debit your bank. If you do not wish to continue, simply do not renew. Your subscription ends automatically without penalty or extra cancellation fees.
• Payment Glitch Resolution: If money was deducted via UPI but your plan or quota top-up was not credited due to a network delay, send your 12-digit UTR and payment screenshot to our support desk. Quotas are reconciled and activated within 24 to 48 hours.

For technical support, billing inquiries, or legal clarifications, reach out directly: